Perfecting Video Meetings
- Pre-planning and effective ways to set up video meetings
- Prepare for your video meeting – starting with your goal in mind
- Identify props to act as triggers that help build rapport
- Using verbal and non-verbal communication
Engaging With Customers In A Virtual World
Rating
5/5
5.0
Price
£59
Overview
Ask any professional, nothing beats meeting your customers and colleagues face-to-face, however the way that we communicate has shifted and technology has allowed us to communicate over distances and easing time constraints for people who lead busy lives.
Quickly developing rapport and putting people at ease is a skill. It’s one that has had to be significantly modified to enable us to present an authentic version of ourselves whilst being locked into a small screen.
Taking things back to basics whilst being aware of what behaviours need to be heightened during these types of meetings is key to their success.
We’ve been listening to feedback from all industries that their teams are finding it challenging using the video meeting format.
With this in mind we’ve worked with industry professionals who have over 30 years experience, to help us develop a masterclass in Perfecting Video Meetings – Engaging with customers in a virtual world.
The two hour masterclass will give you an emotionally-intelligent set of tools to use to help you prepare for meeting your customers and colleagues online and to adapt your approach and techniques to get the best result you can out of your video meeting.
Curriculum
The 2 hour masterclass, will take place via video conference.
STEP 1: We’ll send out a pre session questionnaire at least a week before the masterclass.
STEP 2: You to return the completed questionnaire at least 3 days before the mastercalss – this will help us prepare and add any additional content.
STEP 3: We’ll send you a ‘top tips’ masterclass document to help improve your technical ability with video calling. Read and watch the video links provided before attending the mastercalss.
STEP 4: We’ll send you a link to join a video meeting for your chosen date and time.
STEP 5: Join the masterclass on your chosen date/time and afterwards you’ll be Perfecting Video Meetings for Sales in no time.
STEP 1: We’ll send out a pre session questionnaire at least a week before the masterclass.
STEP 2: You to return the completed questionnaire at least 3 days before the mastercalss – this will help us prepare and add any additional content.
STEP 3: We’ll send you a ‘top tips’ masterclass document to help improve your technical ability with video calling. Read and watch the video links provided before attending the mastercalss.
STEP 4: We’ll send you a link to join a video meeting for your chosen date and time.
STEP 5: Join the masterclass on your chosen date/time and afterwards you’ll be Perfecting Video Meetings for Sales in no time.
Meet the Team
Laura Widdop – (Centre Manager & SQA Co-ordinator) Laura has over 15 years of experience in delivering training in various sectors. She has been the Centre Manager and an Assessor with UKCAPSA for over 4 years. Laura is there to support all candidates in any way she can.
Debbie Daly – (Assessor) Debbie successfully completed the Diploma 4 years ago and has been working as a Celebrant ever since. She loves to share her skills and knowledge with her candidates.
Brian Baxter – (Assessor) Brian successfully completed the Diploma 3 years ago and has been a Celebrant ever since and has been nominated for numerous awards. Brian is delighted to be able to share his knowledge with anyone looking to embark on their Celebrant journey.
Yvonne Hannah – (Assessor) Yvonne successfully completed the Diploma 2 years ago and has been working as a busy Celebrant ever since. She is so passionate about being a Celebrant it was the natural next step to become an Assessor with UKCAPSA.
- Pre-planning and effective ways to set up video meetings
- Prepare for your video meeting – starting with your goal in mind
- Identify props to act as triggers that help build rapport
- Using verbal and non-verbal communication
How does distance learning work?
Study online from home, work or on the move. A dedicated, expert, trainer will support you on your course. They will answer questions, meet you online and give you guidance and feedback.
Complete the course online via your own personal learning website. And our world-class online library is there whenever you need it, with 24 hour access.
Christopher Griffin
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"I found the UKCAPSA Diploma an excellent training package. It is modular, on-line and provides you with the flexibility to study, learn and experience what it takes to become a Celebrant. I thoroughly enjoyed taking the course - it was well structured, interesting and informative. I would recommend the course to anyone interested in being a Celebrant."
Evelyn
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"Enrolled for the UK Academy and loved it. One file was easy to navigate and the team were a great support when required. I learned lots of great tips from this and would highly recommend this course to any one interested."
Carole
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"I am so glad I took the plunge and did this course, to do a job that is enjoyable and exciting and no two days are ever the same. The course was intense but the support and encouragement I got from my mentors really helped me through it. I would definitely recommend it especially if you’re looking for a change in career, a career that’s rewarding. I’ve learned and gained new skills I never knew I had."
Marjorie
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"This is an excellent course, which although challenging was extremely easy to follow, had interesting and stimulating content and was well presented. Would highly recommend."
Debbie
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"The course is easy to understand & follow.
Its very comprehensive & once completed you are in a good position to commence celebrancy work.
You do have to be committed time wise but its not difficult.
I learnt things about funerals I didn't know & now understand the origins of wedding symbolic gestures. So informative, writing to do, films to watch & research into topics.
A great course!!"