www.celebrant-training.co.uk is a web site owned by Fuze Management Services Ltd. We are committed to protecting and respecting your privacy. Any personal data or sensitive personal data provided by you to us will be held and processed in accordance with the new General Data Protection Regulations 2018. This Policy explains our data processing practices and only applies to this website. Other websites to which this website links are not covered by this Privacy Policy. If you have any queries concerning your personal information or any questions on our use of the information, please email admin@ukcapsa.co.uk

At UKCAPSA we are committed to protecting the privacy of our customers and website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

It is important that you read and understand these statements. By ordering any of our products or services, a binding agreement between yourself (and/or your business) and UKCAPSA will be created such that we can use your information in this way.

Why we require your information?

UKCAPSA provides a variety of online offerings, including information about our products and services, business information and publicity. UKCAPSA collects personally identifiable information when you register with us and when you use our services. We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your request for information. You do not need to provide us with personal data simply to browse our site.

UKCAPSA uses this information to customise the content you see on our pages, to fulfil your request for certain products and services, to communicate with you generally and to contact you about special offers, promotions or new events and services.

It is our policy that this information is private and confidential.

What information do we collect?

We will collect information from you in the following circumstances:

Requesting/purchasing a service or product – We require your name, address, phone number, and email address to enable us to communicate and invoice you and fulfil the agreement.  We do not share your data with anyone.

Registration – Some areas of our website require you to be registered with us prior to access being made available to a particular area of the website or to obtain certain services. Our registration process involves providing us with your name, address, telephone, and email address and we may also request some optional information on your employment status and social circumstances. We use this information to provide you with the service you have requested or to answer your queries.

Software download – When you download software from us we may request your contact information to process your order.

Subscriptions and newsletters – Users of our website can register for a number of email newsletters and news updates. This service is entirely optional and you may unsubscribe at any time

Contest and surveys – From time to time we may offer users the option of participating in contests or surveys. Participation is entirely optional. Any information you provide during the course of a contest or survey is used by us to conduct research, improve our facilities and services or award prizes. Additional terms and conditions may apply to contests which will be notified to prospective applicants.

Optional information – We may request optional information from you on our registration forms. We request this optional information so that we may serve you better (for example to provide more tailored products and services to you) and understand you better. If we request this additional information from you, we will identify it as optional.

Information from other sources – We don’t use data supplied by other parties

Cookies – “cookies” can be used to provide you with tailored information from a website. A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. The UKCAPSA website uses cookies so that we can serve you better. For example, we set cookies to determine if we have served you certain dialogue boxes to ensure we do not serve you them again, or to remember user names and preferences (if applicable). These are used only when you are on the website. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies, and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Website usage data – With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (for example search criteria). We use this data to better understand website usage so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

Security – We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request. Furthermore, whenever you transmit sensitive information, such as billing or credit card information to us through our website, we provide you access to our secure server that allows encryption across the internet. This is done to help protect you from unauthorised use of the information you are sending to our server.  We are also fully insured with public liability, employee liability, and professional indemnity insurance.

User Submissions – Please do not post confidential or proprietary information to our website. Any material, information or any other communication you transmit or post to our website (other than your personal information) will be considered non-confidential and non-proprietary, unless we are advised to the contrary and we will have no liability for it. UKCAPSA and its permitted designee’s will be free to copy, disclose, distribute, incorporate and otherwise use the communications in all data, images, sound, text and other things embodied therein for any and all commercial or non-commercial purposes. Users of our website are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, and pornographic or other material that would violate any law.

Partner Websites and Data Collection/Storage

In order to provide some of our key services, we utilise the services of trusted partner websites and cloud based systems.  These include:

Appointedd Booking Software

We use Appointedd to allow our customers to book our services and products on line.

We keep identifiable data for 3 years after your booking has been fulfilled, at which time it will be deleted.

We believe the data held on Appointedd’s systems to be safe, secure, and only available to UKCAPSA for the purposes listed above.  For more information, please visit the Appointedd Privacy Policy.

FreeAgent Cloud Accounting System

We use FreeAgent for our business accounting, specifically to invoice our customers for training and services that we have supplied to them under contract.

HMRC require businesses to keep company financial records for at least 6 years from the end of the last financial year, so if you’ve been a paying customer over that time frame, then we’ll likely hold data about you on FreeAgent which was required to invoice you for the goods/services supplied.

While legally we cannot delete this data, we can make changes to the contact details etc where it is inaccurate.  If you’d like to see what data we hold, or you think we should update the accuracy of it, please just contact us at any time.

We believe the data held on the FreeAgent systems to be safe, secure, and only available to UKCAPSA for the purposes listed above.  For more information, please visit FreeAgent and GDPR Compliance.

MailChimp Email Marketing

Over the last 6 years or so, we’ve built up a sizeable mailing list, collecting emails (lawfully) through a variety of methods, primarily by allowing people to “subscribe” themselves.  We use MailChimp – an email marketing system to manage and store this data, and to send out occasional commercial emails to everyone who has consented to this.

In preparation for GDPR we’ve simplified things.  We’ve cleaned up the data, deleted old (unused) subscribers, merged subscriber lists (into 1 simple list) re-requested opt-in consent from those who hadn’t already explicitly given it, and reduced the information we collect (and store) to essentially just a name (optional) and email address.

If you have previously given your consent to receive such emails, you can chose to opt-out (or change your preferences) at any time by clicking the relevant links included in all marketing emails sent to you.

We believe the data held at MailChimp to be safe, secure, and only available to UKCAPSA for the purposes listed above.  For more information on this, or their rules around email collection and their Zero tolerance Anti-Spam policy, please visit MailChimp’s legal terms (which we are legally bound to comply with).

Dropbox and Google Drive

We use cloud based storage systems, Google Drive, Dropbox, and OneFile to back up all our documentation.

We keep identifiable data for 3 years after your booking has been fulfilled, at which time it will be deleted from our records.

We believe that Google Drive, Dropbox, and OneFile are safe, secure, and only available to UKCAPSA for the purposes listed above.  For more information please see here Google Drive Terms of Service Dropbox Terms of Service & OneFile Terms of Service

Disclosures

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement

We will not send you any unsolicited commercial e-mail unless you have given your prior consent. We will seek to act in the best interest of our customers, and will not abuse our position of data controller for any commercial gain.

We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

In the event we sell our business or assets the personal data we collect about you may be transferred to the purchaser of our business or assets. We may also use the information we collect about you in order to enforce or apply our terms of use or supply. To prevent or detect fraud or abuse of this site, or to assist in verifying your identity, we may make searches of our data records and reserve the right to cooperate with law enforcement agencies should fraud or illegal activities occur. If you give us false or inaccurate information and we suspect fraud, we will record this. We may use this information to protect our interests including without limitation to protect the rights property or safety of UKCAPSA, our customers or others. This includes exchanging information with other companies and organisations for the purposes of credit risk and fraud reduction.

Questions or suggestions

If you have any questions or suggestions regarding this policy, have any concerns about the practices of our websites, you believe we are not properly adhering to our privacy policy, or wish us to remove your personal details from our database, please email rachel@ukcapsa.co.uk or call 0141 212 3020

Have we done something wrong?

If you think there is a problem with the way we have handled your data then you have the right to raise a complaint to the ICO (Information Commissioner’s Office).  We’d be grateful if you spoke to us about the issue first, but if you’d prefer to go direct to the ICO please visit: https://ico.org.uk/.ukcapsa